Refund policy
REFUND & RETURN POLICY — HALLOWEEN CHILLS
30-Day Return Policy
We want your Halloween to be spot on. If you're not happy with your order, you can return it within thirty (30) days of the delivery date for a full refund of the purchase price.
The following conditions apply:
- Returns are valid only on products purchased directly from halloweenchills.com.
- Items must be unused, in their original condition, and in the original packaging. Decorations that have been displayed, assembled, or show signs of use cannot be refunded.
- To start a return, email us at support@halloweenchills.com with your order number. Our team will provide the return address and instructions. Please do not ship items back without contacting us first — packages sent without instruction from our support team cannot be processed or refunded on that basis.
- Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged, defective, or incorrect items — see below).
Damaged, defective, or incorrect items
Please inspect your order upon delivery — especially if Halloween is coming up soon. If your order arrives damaged or defective, or if you received the wrong item, contact us at support@halloweenchills.com with your order number and a photo of the item and packaging. We will send a replacement or issue a refund, at your choice. You do not need to return the item.
Seasonal orders and delivery timing
We know timing matters for Halloween. If your order has not arrived in time for October 31 due to a shipping delay on our side, contact us at support@halloweenchills.com — we'll work with you to find a solution, whether that's a refund or keeping the items for next season at a discount.
How refunds are issued
Approved refunds are issued to the original payment method used for the order. For orders placed with a promotional bundle (for example, Buy 2 Get 1 Free), the refund is based on the amount you actually paid for the order. Once a refund is processed, it may take up to ten (10) days for it to be posted to your account, depending on your financial institution. If more than fifteen (15) business days have passed since we confirmed your refund, contact us at support@halloweenchills.com.
Order changes and cancellations
If you made a mistake in your order or wish to cancel it, contact us at support@halloweenchills.com as soon as possible. We can usually modify or cancel an order only before it has shipped, so we cannot guarantee that every request can be accommodated.
Questions
For any questions about returns, refunds, or this policy, contact us at support@halloweenchills.com. Please reach out to us before initiating a payment dispute with your bank — we can nearly always resolve the issue faster directly.