Shipping policy

SHIPPING POLICY — HALLOWEEN CHILLS

Processing time

Orders are processed and shipped from our warehouse within 1–3 business days from the date the order is confirmed. Orders are shipped on normal business days, except holidays; orders placed on Saturday or Sunday will be shipped the following Monday. Once your order ships, you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours — the system can take a day or so to catch up.

Delivery time

Delivery takes 4–9 business days from the date of shipment, depending on carrier availability and location. A number of delivery methods may be used depending on the type of order.

During the peak Halloween season (September and October), carriers experience high volumes and delivery may take slightly longer. If you need your decorations by a specific date, such as October 31, we recommend ordering well in advance. A delay in shipment may also occur if the shipment requires customs clearance or inspection, or if the delay in transit is caused by the carrier.

If your order does not arrive within twelve (12) business days from the date of shipment, contact us at support@halloweenchills.com so that we can follow it up with the carrier.

Shipping destinations

We currently ship to addresses within the United States. If we are unable to deliver to your address for any reason, we will notify you immediately and work with you to adjust or refund your order.

Shipping address

You can ship to an address other than the billing address on your card — simply enter the desired shipping address at checkout. Please make sure your shipping address and phone number are accurate and complete; we are not responsible for late, lost, or missing shipments caused by an incorrect or incomplete address provided at checkout.

A change of address is only possible before your order has shipped. Contact us at support@halloweenchills.com as soon as possible with your order number and the correct address — orders ship quickly, especially during the Halloween season, so we cannot guarantee that every request can be accommodated.

Order tracking

Your tracking number is included in your shipping confirmation email and lets you follow your parcel from our warehouse to your doorstep. For any questions about your shipment, contact us at support@halloweenchills.com.